Frequently Ask Questions.
  1. What is the best way to contact Radio Futura Music about my online order?
  2. The fastest way to contact us about your online order is by email at support@radiofuturamusic.com or info@radiofuturamusic.com.
  3. When will my order ship?
  4. Shipments are sent out Tuesday - Friday. Processing time is 42 to 72 hours. So place your orders early. For any questions with our shipping schedule please email us at support@radiofuturamusic.com. Thank you.
  5. Do you ship international orders?
  6. Yes. We ship international orders via USPS. USPS was the lowest priced international carrier. Unfortunately they only offer tracking info on the Global Express shipping. So at this time we are only shipping Global Express.
  7. Is PayPal Safe?
  8. Yes. PayPal has one of the world's most advanced proprietary fraud-prevention system that ensures the security of personal or transactional information. PayPal does not share personal account information with anyone. PayPal is also fast and easy to use. Anyone with an email address can sign up for an account.
  9. Do I have to have a PayPal Account to buy on your website?
  10. No. Even though we recommend creating a PayPal account to pay for your order, you can pay with a credit card without creating a PayPal account. To pay with a credit card you will still need to follow the 3 step shopping cart process. Once you have gone through the process you will be re-directed to the PayPal shopping cart. Once you are on the PayPal shopping cart you can scroll down to the "Pay with credit card" link. Here you can enter the billing information for your credit card to pay for the order. Please note that all orders payed with a credit card, without a PayPal account, must input the credit card billing information on the Radio Futura account. In other words, the billing information on the Radio Futura account must match the billing information used on PayPal. If this does not match a hold will be placed on the order for review. So make sure to input the same billing information in your Radio Futura account that you will be using to pay with your credit card.
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