Online Store Policies
Online ShoppingThe site is updated everyday with new and restock items. Sometimes things aren't updated fast enough so please be patient. Items on the website may or may not be available at the physical store locations so please call to confirm.
CD cases are displayed instores for customers to view, so CD's might be re-packaged or un-wrapped because of this. All CD-R's are purchased directly from the artists or labels. Records (Vinyl) are displayed in-stores as well. They may have been listened to but are kept in good condition. Records (Vinyl) that is ordered online is checked for scratches, cleaned, and re-packaged before shipping. We do not ship damaged records or CD's.
PurchasesAll sales are final. No returns, exchanges, or refunds on any items. If you purchase an item and it is not in stock we will refund you the difference of the item and ship the items that are in stock. If an item is out of stock the shopping cart will notify you that it will be placed on back order. Items place on back order will be refunded via PayPal after order is processed.
All transactions are made with PayPal. PayPal is a secure method of purchasing online. You can pay with a credit card through PayPal without opening an account by scrolling down to the "pay with credit card" section when you reach the PayPal cart, at the end of the purchasing process. You are encouraged to open a PayPal account, which is free by following the prompts in the PayPal cart or by going to www.paypal.com.
ShippingAll orders are shipped via USPS. The shipping rates are up to date with the USPS online rates. You can select from the different shipping options that USPS offers. All orders are shipped with delivery confirmation number that allows you to track your order using USPS.com. We will email you this number when your order has shipped.
When we drop off our orders to USPS we make sure that the items are in good condition and packaged well. We are not responsible for lost or damaged items after we have dropped them off with USPS.
Shipments go out daily unless it is a holiday or weekend. Order processing time is 24 to 72 hours from the day your order is placed. Sometimes orders take a little longer since we collect inventory from 2 different store locations. For any questions with our shipping schedule please email us at email@example.com.
QuestionsFor any questions please email us at firstname.lastname@example.org